Angela Nuran Exchange Policy
Love The Steps You Take in your Angela Nuran Shoes!
For your protection, read these important guidelines before trying on shoes!
There are no refunds and no returns. Contact us if you need help with fitting. If you simply cannot wear shoes you ordered, we allow exchanges on shoes in flawless, new condition within 21 days of receipt. You must contact us for an Exchange Authorization prior to sending shoes back. Custom shoes are final sale.
Shoes are closely inspected. Any flaw made by customer, or any modification such as stretching or adding pads, renders them ineligible for exchange, and the shoes will be rejected. We appreciate your understanding.
How To Try On Shoes
Be extra careful in case you need to exchange. Keep packing materials until you’re sure you’re keeping the shoes.
- Handle shoes carefully. No compromised shoes can be exchanged.
- Wash hands before touching shoes. Avoid make-up, lotion, spray tan, food, etc.
- Wash feet or wear stockings to prevent toe prints.
- Walk on carpet or on a clean floor to keep soles clean.
- Don’t scuff the silk outer.
How To Exchange
- Email sales@angelanuran.com.
- Specify the invoice # of your order.
- Specify style / size to be exchanged and style / size you want instead.
- Send shoes to address below. Include your Exchange Authorization.
- Replacement shoes will ship upon inspection and approval of your original shoes.
- Customer pays all shipping, $18 restocking fee, and price difference if higher priced style is chosen as exchange.
How To Repack & Ship Shoes
Important! Repack shoes exactly as we shipped them to prevent damage in transit. Damaged shoes from improper packing will be rejected and returned to sender at customer’s expense.
- Replace toe box stuffing.
- Put each shoe in its clear plastic bag.
- Put shoes in shoe box with soles against the shoe box. Heel must not face the other shoe.
- Put dust bag in shoe box.
- No added stickers, labels or writing on our shoe box.
- Put shoe box in shipping carton. Use packing material to fill up excess space.
- Include your Exchange Authorization. Write Exchange Authorization # on shipping carton.
How To Have Shoes Dyed
Order dyeing from our online shop: angelanuran.com/product/an-dye-service. Then ship us your shoes. Customer’s own shoes sent for dyeing or other services are accepted in the condition received.
Ship to:
Angela Nuran Co.
2011 NW 56th St
Boca Raton FL 33496
954-333-8386
Restocking Fees:
$18 per pair to restock qualifying merchandise. Extra charges for missing buckles, brooches, straps or dust bags.
Visit our HOW TO / FAQ page for help adjusting brooches, adding straps and other features. angelanuran.com